Tuesday, September 05, 2006

Customer Comments

Feel free to post general suggestions or comments here .

3 Comments:

Blogger Thaumata said...

I can't leave a comment on your new site, or I would. I have been in SL for two and a half years now and in that time I have mostly worn Naughty skins and recommended them to everyone I meet. I even had a question once when you updated a skin I had and I thought you'd discontinued it and you were very kind in directing me towards the update.

However, I recently heard something sad: That if a customer pays for your goods and does not receive them, you do not replace them, instead directing them to complain at LL.

As a merchant myself, I understand the frustration asset servers can cause and the time it takes to follow up on these things when you'd rather be making new products. However, it's incredibly bad business. Your skins are no trans, and if someone can provide a transaction number, there is no reason you can't search those records in the SL history (and with the size of your business, I'd be a bit surprised if you didn't log those things in your own records elsewhere.) It costs nothing to replace missing digital content for your customers.

However, as long as you have this policy in place, I can't feel good shopping with you or sending others your way, so it did cost you a customer NOT to do it.

I hope you will rethink this policy. You have long been one of my favorite merchants in SL and it bothers me to see regular avatars paying the price for something that can easily be remedied.

6:58 PM  
Blogger PhiPhi said...

I recently received what I believe is a stolen Naughty skin. It seems to be of the Haley line and the creator is neither Amby or Lost. I have been trying to find out who to contact about this but nothing I have ever sent to either designer has been received as far as I know. Not sure what else to do, but I know I hate seeing people distributing the hard work of others.

4:29 PM  
Blogger Gertie Birdie Jems and Joolz said...

Help! I need Haley L2 and Haley Seduct!! Where is your store!

9:35 AM  

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